How to Return Unused Cologuard Kit: A Step-by-Step Guide

Learn How to Return Unused Cologuard Kit easily with this step-by-step guide to avoid hassle and extra charges.

If you’ve ever received a Cologuard kit and found yourself thinking… “Wait… I don’t even need this right now…” you’re not alone. Life gets busy… plans change… and sometimes medical kits just sit on the counter… untouched. I found myself in exactly this situation a few months ago, and after checking the Latest Updates on Cologuard’s policies, I was staring at an unopened kit wondering how to return it without creating a mess or ending up with a surprise charge. After some research and calls with customer support… I learned everything there is to know about returning unused kits… and I’m here to guide you through the process in a clear… step-by-step manner.

Understanding Cologuard Returns: What You Need to Know

Before you jump into returning the kit… it’s important to understand Cologuard’s policies. The first thing you should know is that you won’t be charged unless a sample is processed. So… if your kit remains unused and unopened… you’re generally safe. That’s a huge relief for many of us… myself included… because the last thing you want is a surprise bill.

Another thing to note is that Cologuard is primarily available in the U.S. If you’re outside the country and received a kit… you’ll need to contact customer support before attempting a return. This was relevant for a friend of mine who had moved temporarily and received a kit while abroad; calling customer support saved her from navigating international shipping headaches.

Step 1: Locate the Return Instructions

Every Cologuard kit comes with clear instructions for returns. These instructions are usually tucked inside the box and include:

A prepaid UPS shipping label
Step-by-step instructions for scheduling a return

If… for some reason… you can’t find them… don’t panic. Cologuard has an official return page that provides the same information. Personally… I double-checked online because I misplaced the original insert… and it was reassuring to know everything was available digitally.

Step 2: Contact Cologuard Customer Support

Sometimes it helps to get confirmation directly from the source. Cologuard’s customer service is available 24/7 at +1 844-870-8870. When I called… I explained that my kit was unused and unopened. They walked me through the process and confirmed that there would be no charge as long as I returned it properly.

Here’s a tip: when you call… keep your kit’s tracking number and order information handy. This makes the process much smoother and helps avoid back-and-forth emails.

Step 3: Prepare Your Kit for Return

Now that you have the instructions and guidance from customer support… it’s time to prepare the kit for return. Here’s exactly what I did… and it worked flawlessly:

Keep the kit sealed. Do not open it. This maintains the integrity of the kit and ensures it’s processed correctly.
Attach the prepaid UPS label. Make sure it’s securely fixed to the package.
Choose a return method. You can either schedule a UPS pickup online or drop it off at a local UPS store. I personally chose to drop it off during a grocery run… which saved me time.

You can also schedule a pickup through Cologuard’s UPS Return Page.

Step 4: Timing is Key

One lesson I learned the hard way: don’t procrastinate. Returning your unused kit promptly is crucial. Why? Because it ensures:

You aren’t accidentally charged
The kit doesn’t expire while sitting on your counter
Customer support can process your return efficiently

Think of it like returning a library book. The sooner you return it… the less hassle there is… and nobody’s stressing about overdue fees.

Step 5: Additional Tips for a Smooth Return

Returning an unused Cologuard kit can feel overwhelming at first… but a few simple tips can make the process much easier:

Check for recycling options: If you decide not to return the kit… some components can be responsibly recycled.
Confirm refund eligibility: Always double-check with customer service regarding billing and insurance coverage. You don’t want surprises later.
International returns: If you’re outside the U.S…. contact support before trying to ship the kit. Shipping regulations can be tricky.

For example… My friend living in Canada received a Cologuard kit by mistake. She called support first… got the correct instructions… and avoided unnecessary shipping costs.

Personal Experience: My Journey Returning a Kit

I remember staring at my unopened Cologuard kit on a Sunday afternoon… coffee in hand… thinking… “How on earth do I even return this?” I was worried about being charged… shipping mistakes… and whether I’d even get confirmation that it was received. By following the steps above and calling customer support… I was able to schedule a UPS drop-off… track the return… and within days… received confirmation that my kit was returned safely.

It was a small victory… but it gave me peace of mind and reminded me that sometimes… taking a few proactive steps can save a lot of stress.

FAQs

Will I be charged if I return my kit unused?

No. Charges only occur when a sample is processed.

Can I return my kit internationally?

Contact Cologuard customer service first. They can provide guidance based on your location.

What if I lost the prepaid shipping label?

Reach out to customer support. They can provide a replacement label.

How long does the return take?

Usually… once the package is dropped off or picked up… confirmation is sent within a few days.

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Key Takings:

Returning an unused Cologuard kit doesn’t have to be stressful.
By understanding the return policy… contacting customer support… preparing your kit properly… and acting promptly… you can ensure a smooth process.
My personal journey taught me that a little proactive planning goes a long way… and now I can confidently say that returning an unused Cologuard kit is as simple as returning a library book…minus the late fees.
Remember… The key steps are: keep it sealed… use the prepaid label… contact support if needed… and return promptly.
Follow these… and you’ll have peace of mind knowing your kit is returned safely.